Refund policy
General Return Policy
At Fashionitybrands, we strive to provide you with the best possible shopping experience. If you are not satisfied with your purchase, you may return it for a refund or exchange within [number] days of the original purchase date.
Eligibility for Returns
- Unopened and Unused: Items must be unopened, unused, and in their original packaging.
- No Damage: Items must be free from any damage or defects that were not present at the time of purchase.
- Original Receipt: You must provide the original receipt or order confirmation.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Digital products
- Personalized items
- Perishable goods
Return Process
- Contact Customer Service: Please contact our customer service team at fashionitybrands@gmail.com/+1-265-194-0172 to initiate a return.
- Obtain a Return Authorization: We will provide you with a return authorization number and instructions for returning the item.
- Ship the Item: Please ship the item back to us at the address provided in the return authorization. You are responsible for the shipping costs associated with returns.
- Receive a Refund or Exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method.
Refund Policy
- Original Purchase Price: Refunds will be issued for the original purchase price of the item, excluding shipping and handling charges.
- Processing Time: Refunds may take 14 business days to process.
- Sale Items: Sale items are typically final sale and cannot be returned for a refund. However, we may offer an exchange if the item is defective.